Privacy Policy

This Website is controlled by proconX Pty Ltd (ACN 104 080 935, ABN 83 380 085 230) from its offices in Brisbane of Queensland of Australia. For the purpose of communicating with our users, we collect personal and non-personal information. proconX is committed to protecting your privacy. This privacy statement details the data collection practices used on this Website.

We do not use techniques that collect personal information without your knowledge. We will not transfer your personal information to a third party for any reason without your consent. Any personally identifiable data about our customers or Website visitors is stored securely.

Account Information

All online purchases require opening an Account on our Website.

To open an Account we collect personal information we use to send order confirmation, manage software licenses, deliver the product and, when necessary, contact the customer.

The security of your Account relies on your protection of your account password. You may not share your account password with anyone. We will never ask you to send your password or other sensitive information to us in an email.

Order Forms

All purchase requests, including those initiated by a purchase order, may utilize order forms that collect contact information. The contact information is used to send order confirmation, authorize payment, deliver the product and, when necessary, contact the customer.

Credit Card Details

Credit Card transactions are processed externally by St. George Bank Ltd on a (separate) secure site. Please check St.George Bank Ltd's Website for details regarding their privacy policy.

PayPal payments including credit cards accepted through PayPal are processed externally by PayPal on a (separate) secure site. Please check PayPal's Website for details regarding their privacy policy.

proconX does not seek to process or keep any credit card details. Any such details that may be received by us will be deleted and destroyed 6 months after the transaction has completed.

Additional Forms

Other forms on this Website are used to collect non-personal information. Examples of such forms include support request, defect request, feature request, sales request, and surveys.

Visitor Information

Our site's operating system may automatically record some general information about your visit, such as:

The Internet domain for your Internet service provider and the IP address of the computer accessing the Website.
The type of web browser that you are using.
The type of operating system that you are using.
The date and time you visit our site and the Web pages that you visit on our site, along with the address of the previous Website you were visiting if you linked to us from another Website.

We use this information for statistical analysis to help us make our site more useful to visitors. We may disclose this non-personal information to third parties such as sponsors, clients, or advertisers and/or use it for auditing purposes. This tracking system does not record personal information about individuals or link this information to any personal data collected.

Cookies

We may use "cookies" that identify you as a return visitor. A cookie is a piece of data that a Website can send to your browser, which may then store the cookie on your hard drive. Upon subsequent visits, cookies allow us to tailor information to suit your individual preferences.

The goals are to save you time, provide you with a more meaningful visit, and measure Website activity. Cookies do not contain any personally identifying information. Browsers such as Internet Explorer and Netscape allow you to disable cookie collection if you wish or inform you when a cookie is being stored on your hard drive.

Google Analytics

This Website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the Website analyze how users use the site. The information generated by the cookie about your use of the Website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the Website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this Website. By using this Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Google AdWords Conversion Tracking

This Website uses a conversion tracking method to monitor the success of our Google AdWords campaign provided by Google, Inc. (“Google”). Google AdWords Conversion Tracking uses a cookie to measure advertising performance for advertisers who have opted-in to conversion tracking on Google and its AdSense partners websites. The conversion tracking cookie is set when a user clicks on an ad delivered by Google where the advertiser has opted-in to tracking. These cookies expire within 30 days and are not personally-identifiable. If this cookie has not yet expired when the user visits certain pages of the advertiser’s website, Google and the advertiser will be able to tell that the user clicked the ad and proceeded to that page. Each advertiser gets a different cookie, so no cookie can be tracked across advertiser websites. Google uses the information collected by the conversion cookie to provide aggregate conversion stats to advertisers who have opted-in to conversion tracking. Advertisers are able to see the total number of users who have clicked on their ad and proceeded to a page tagged with a conversion tracking tag, but they do not have access to personally identifying information. If you want to disable conversion tracking cookies, you can set your browser to block cookies from the googleadservices.com domain.

User Communication

Occasionally, we may use email as a way to keep in touch with our existing customers and other interested individuals. This includes announcement of available updates, new products or erratas.

External Links

This privacy statement discloses the practices for our Website. However, our site contains links to other sites. Once you navigate to another site, you are subject to the privacy and security policies of the new site.

Version 1.9, 2010/09/15